Frequently Asked Questions
Everything you need to know about outfitting your best friend.
How do I ensure I choose the right size for my pet?
We provide a detailed size chart on every product page. Please measure your pet's neck, chest, and length, and refer to our 'How to Measure' guide to ensure a perfect fit for our pet apparel.
What is your return policy for pet clothing?
We offer a 30-day return policy for all unworn and unwashed items with tags still attached. For hygiene reasons, please ensure the garment is free of pet hair before returning.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if your pet needs their outfit for a special occasion.
Are your pet accessories machine washable?
Most of our fabric-based items are machine washable on a gentle cycle. However, we recommend hand washing items with delicate embellishments or leather components to maintain their quality.
Do you ship internationally?
Yes, Buddies Pet Shop ships worldwide! International shipping rates and delivery times vary by country and will be calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.